FREQUENTLY ASKED QUESTIONS

Why use a collection agency?

Many debtors will pay a collection agency even though they never cooperated with the original creditor. Once the case is placed with a collection agency some debtors finally realize that you are serious and do not want their credit to be compromised.

Where does KB American Group provide services?

KB American Group specializes in collecting delinquent accounts in all fifty states. These accounts are usually referred by credit card companies, healthcare institutions, car dealerships, personal finance lenders, creditors and other businesses or companies that extend credit to their clients.

How important is debt age? When is a good time to employ a Collection Agency?

The age of delinquency is the most major factor in determining whether a debt will be paid or not. The best time to hope for and try to collect is on a debt that is 60 to 90 days old.

  1. Why use a collection agency?
  2. Where does KB American Group provide services?
  3. How important is debt age? When is a good time to employ a Collection Agency?
  4. If I want to begin utilizing your services for collection, how do I get started?
  5. What Kind of communications will I have your agency?
  6. Is KB American Group a member of any National trade associations?
  7. Dose KB American Group charge an annual fee?
  8. Are there any upfront costs for collections?
  9. What debts can be placed for collections?
  10. How long can you pursue a debt?
  11. Is there any involvement or requirement of the client?
  12. Is there a way to obtain the status of my accounts during non-business hours?
  13. What is the process for collections?
  14. Will you handle my case all the way to legal action?
  15. How soon can you collect our money?
  16. Will KB American Group compromise or negotiate my settlements?
  17. Does KB American Group accept payments?
  18. How often does KB American Group disburse payments?
  19. Are you able to find people and corporations?
  20. Is KB American Group able to locate debtor’s assets?
  21. What kind of database KB American Group use?
  22. What is SSAE16 and how does it apply to you?
  23. Do you backup your data? How often?


Why use a collection agency?
Many debtors will pay a collection agency even though they never cooperated with the original creditor. Once the case is placed with a collection agency some debtors finally realize that you are serious and do not want their credit to be compromised.
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Where does KB American Group provide services?
KB American Group specializes in collecting delinquent accounts in all fifty states. These accounts are usually referred by credit card companies, healthcare institutions, car dealerships, personal finance lenders, creditors and other businesses or companies that extend credit to their clients.
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How important is debt age? When is a good time to employ a Collection Agency?
The age of delinquency is the most major factor in determining whether a debt will be paid or not. The best time to hope for and try to collect is on a debt that is 60 to 90 days old.
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If I want to begin utilizing your services for collection, how do I get started?
You must execute our Company’s Retention Agreement and email, fax or U.S. mail said Agreement to our office. Fax #: (323) 210-3237 Mailing address: P.O Box 292553, Los Angeles, CA 90029 Once you have the executed Retention Agreement, cases can be placed through our website, http://www.kbamerican.com/login/, fax or U.S. mail.
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What Kind of communications will I have your agency?
We will have your files ready to be discussed at any time, communication with our clients is an important aspect of our collection service programs. In addition to 24/7 online collection reports and standard monthly collection reports, KBAG promptly provides verbal and/or written account updates upon request. Monthly reports include the following types of reports:

  •  Number of accounts, dollar amount assigned and recovery by month;
  • A specific listing of each account assigned;
  • A listing in summary and by account of all costs deducted;
  • A monthly status report that contains the account identifying information and the current status

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Is KB American Group a member of any National trade associations?
Yes, we are a member of the:

  1. Experian Credit Bureau
  2. ACA International (ACA)
  3. Better Business Bureau (BBB) A+ rating
  4. California Association of Collectors
  5. California Association of Judgment Professionals (CAJP)

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Dose KB American Group charge an annual fee?
No, there are no annual or monthly fees. We are paid only when we recover your money. You have nothing to lose and everything to gain.
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Are there any upfront costs for collections?
No. There are no upfront costs to collect your delinquent accounts.
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What debts can be placed for collections?
We will accept debts for collections that are less than two years old. (Exceptions: Judgment accounts). There is a minimum of two hundred dollars ($200.00) on files placed for collection.
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How long can you pursue a debt?
We can pursue outstanding debts as long as they are within the Statute of Limitations. (Note that each state has its own statue)
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Is there any involvement or requirement of the client?
Once you place a case for collection we ask that you stop all in house collection activities and cease all communications with the debtor as this will only compromise our collection efforts. All offers of settlements will be presented for your approval. Furthermore, you must report all debtor payments to us. It is illegal to continue collections efforts and report a debtor to the credit bureaus when they have paid their account.
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Is there a way to obtain the status of my accounts during non-business hours?
Yes, Our user-friendly online feature allows you to access the status of your files 24/7 through our website. An assigned User ID and Password provides security, preventing unauthorized access. There is no additional fee for this service.
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What is the process for collections?
KB American Group utilizes a three-tiered integrated collection process which incorporates multiple collection actions governed by on-going supervisory or management review and intervention throughout the entire collection cycle. A primary, secondary and final handling specialist is assigned to each file. A collection supervisor evaluates the progress at each stage and prior to closing a file, it undergoes a two-step management review.  Once you have placed an account with us we will send an initial collection validation letter to the debtor advising them that the account has been placed with our firm for collections, who the creditor is and the amount of the debt. We advise the debtor that if they have a dispute it must be made in writing.
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Will you handle my case all the way to legal action?
If we are unable to collect on your case within 30 days we will place the debtor into the credit bureau and if your customer refuse to pay the accounts within 100 days, we will utilize the service of our Attorney network. KB American Group utilizes a network of collection law firms with over 400 attorneys handling active litigation accounts across the country for our clients. It’s important to understand that not every account is suit worthy. What factors into that decision?

  1. The size of the balance
  2. Age of the case
  3. Do we have the active information of the debtor?

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How soon can you collect our money?
We are able to collect payment in full on some cases within seven days. Cases of bankruptcy or business closure are usually uncollectible. The age of the debt will also play a part in our success rate. Most successful collections occur once the debtor is placed into the credit bureau and or when a lawsuit is filed.
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Will KB American Group compromise or negotiate my settlements?
No, only you can approve a compromise. We will do our best to negotiate the best settlement. All settlement offers will be approved by you, the Client.
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Does KB American Group accept payments?
Yes, we demand all payments be made directly to our office or our attorney’s office. Occasionally a debtor will pay you directly. It is imperative that you report any and all payments that you receive so that we may credit the subject’s file accordingly and report to the credit bureaus.
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How often does KB American Group disburse payments?
All payments are deposited into our trust account and are disbursed monthly after said funds have cleared our account.
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Are you able to find people and corporations?
Yes, our firm utilizes independent private investigators. They are able to locate most individuals and corporations. Our investigators are equipped with the latest software to track down individuals and corporations when they relocate. Successful collection on a delinquent account requires locating the debtor. It is helpful to have the last known address, social security number or federal identification number.
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Is KB American Group able to locate debtor’s assets?
Our private investigators specialize in locating hidden assets such as bank accounts and brokerage accounts. The Gramm Leach Bliley Act requires that all financial investigations have a permissive purpose. Our searches are performed legally; therefore our firm requires the requesting party to have a valid need for this type of  information.
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What kind of database KB American Group use?
Our software uses a MySQL database with SSL encryption for reasons of flexibility, scalability, and reliability. MySQL is very light, efficient database. It will outperform most database platforms even with thousands of cases and is a current relational database that is easy to work with and migrate. It does not get bogged down with multiple users or large amounts of data.
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What is SSAE16 and how does it apply to you?
SSAE16 security audit reports are the collection industry standard for server and data security. These SSAE16 requirements must be  met for all applications or servers storing sensitive information like Social Security Numbers and Dates of Birth.
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Do you backup your data? How often?
Data backup is performed daily and moved to an offsite location for physical redundancy.

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